01Processing
Orders are processed and dispatched within 1–2 business days (Monday–Friday, excluding US holidays). You receive a confirmation email when you order and a second email with the tracking link when it is dispatched. If you have an account, the tracking number also appears on that order in your account.
02Carriers and transit
Domestic shipments travel by USPS or UPS. One service is offered: standard, which typically arrives in 2–5 business days. Transit times are estimates, not guarantees.
03Costs and free shipping
Shipping is free on orders of $250 or more (merchandise subtotal after discounts, before tax). Below that amount shipping is a flat $15, shown before payment.
04Packaging
Lyophilized materials ship in plain, protective packaging with the vial cushioned. The lot number is printed on the vial label. The exterior carries no product description. Transit temperature is not monitored.
05Destinations
We currently ship within the United States only. We do not ship to freight forwarders or to destinations where we understand sale to be prohibited; such orders are cancelled before dispatch and the payment is returned in full, as described in the Returns Policy.
06Lost, delayed or damaged shipments
Risk of loss passes to you when the carrier accepts the shipment. A shipment that arrives damaged, arrives late or does not arrive is not replaced, refunded or credited, and there is no claim window or claim procedure for one; all sales are final. Where tracking has stopped moving, you can raise it with the carrier directly. If a vial arrives damaged, do not use the material. See the Returns Policy.